Forum Discussion

KathyPeek-40acb's avatar
KathyPeek-40acb
Community Member
8 years ago

Audio won't play in Articulate Review

Hi, I've created a course in Articulate 360, when I played the publish copy everything was fine. I sent it for a customer review, and the sound is not there. I published again, and tried again and...
Review 360
LaurianneHor341's avatar
LaurianneHor341
Community Member
3 years ago

As per usual...all of these posts are from years ago. Just like the above user, I can hear my audio and everything is working perfectly in preview, but when I publish to Review, the audio does NOT play for my second slide. I need to be able to publish to Review to bring this block into a Rise course.

StevenBenassi's avatar
StevenBenassi
Staff
3 years ago

Hi Laurianne!

I see that you've already submitted a case and were working with my teammate Georvy!

I was happy to hear you found a solution that worked! Please let us know if you have any more questions!

  • LaurianneHor341's avatar
    LaurianneHor341
    Community Member
    3 years ago

    Hello!

    Actually, it did resolve after I made some changes I did not want to make, and it worked fine when previewing in Rise. However it did not function properly once published to Review. I found another work around but am curious what might be going wrong. Also, my test users in Review are encountering playback errors, which is very strange, i.e. not being able to advance through the knowledge check or having questions marked incorrect that are clearly correct.

    Laurianne Horner