Forum Discussion
Audio won't play in Articulate Review
Hi,
I've created a course in Articulate 360, when I played the publish copy everything was fine. I sent it for a customer review, and the sound is not there. I published again, and tried again and still no sound. I also tried going into my tray and check the mute on speakers and everything seems fine
93 Replies
I am having the same problem as Deneille. I am the original author. I am required to use Chrome due to restrictions.
I am also having this issue on all my courses. Some people are able to hear the audio that go to view it, and I and others are not.
None of my files are playing audio, not even files that I know previously had working audio. Also in Chrome.
Yes agreed. No audio is working in ARticulate Review. I will open a ticket.
Thank you.
However, it was only intermittent. The reviewers were able to listen.
I am having the same problem!! I created a big course with the Demo version of Presenter 360 and it worked fine. I just bought the full version. Now when I publish the audio doesn't work on the review site! When I preview the slides locally, the sound works. This is a big problem because I need to get this done today!
Hi
Has this issue been fixed yet I'm experiencing the same thing, no audio when I review through Articulate 360 Review?
Phil
I am having audio problems. My audio worked fine last week, then this week none of the audio plays in the review tool.
I originally thought the problem had occurred when I tried to put 2 audios on the timeline (Friday afternoon) as this is when the audio stopped working, but I have tried allsorts of triggers but it doesn't play. - Only when I read the posts here did I check the whole project and have found all screens now not playing the audio!
OK literally retested before sending this post out and it seems to be working again!????
ok so:
1. two audios on one slide will not play.
2. once this has not played single audios on other screens seem to not play
here is my test file: https://360.articulate.com/review/content/cff2f816-7cc1-4dc0-b275-1fc42f8b8760/review
ok so now in the Review tool a play button appears before my course, and when clicked everything appears to work ok, but then I published a test web output version (as this is not going on an LMS) and the audio on the first screen does not work at all in Chrome
It seems to work fine in IE.
I have tried triggers and not triggers, I have now combined the two audios in to one track in a separate program, but nothing seems to make the audio work in Chrome
thanks Wendy - this is really helpful.
But while I can see that fix all seems to work for the Review tool version, my web output version is still not working - there is audio on the first slide, there is no play button that appears before the first slide
I have the same problem. My courses will play audio in Safari and IE but not Chrome for Mac or Chrome for Windows. It seems like an HTML5/Chrome problem. Is there a solution?
I'm having this issue as well. I am not able to to hear any audio in Google Chrome for my Review link. Need to QA this today, can't have the audio not working.
Any and all help is appreciated.
Hi Kaitlin - after a lot of faffing I did get the review tool link to work (though the publish still does not) if you just need the review tool, double check you have updated Storyline 360 - I also restarted my machine.
If it is working you should have a play button on the front of the course that you have to click before you get to see it
Oh good! Updating SL360 was the trick for me as well, it turns out.
