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SiddhiAdhav-261's avatar
SiddhiAdhav-261
Community Member
5 months ago

Auto-generate closed captions does not work in my Storyline 360. However, it works for my colleague

As the title says, this is a unique problem. The CC generation worked for me till yesterday. Now it does not. My colleague does not have this issue. I have restarted my laptop, the issue still persi...
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storyline 360
EricSantos's avatar
EricSantos
Staff
5 months ago

Hello SiddhiAdhav-261​,

I’m glad to see Ron has already jumped in with a follow-up question.

Just to add, if you’re already working from your local drive, you might also try repairing your Storyline 360 installation. That often resolves unexpected behavior like this: How to Fix Unexpected or Erratic Behavior in Storyline 360

If the issue continues, you’re welcome to connect with us privately in a support case so we can take a closer look and provide more targeted help.

Hope you’re back on track soon!

  • SiddhiAdhav-261's avatar
    SiddhiAdhav-261
    Community Member
    5 months ago

    Hi EricSantos​,

    Thank you for the detailed instructions. I followed them, however the issue still persists. Per your suggestion have submitted a support case. 

    • EricSantos's avatar
      EricSantos
      Staff
      5 months ago

      Hi SiddhiAdhav-261 

      Thanks for the update. I appreciate you submitting a support case. That’s the best next step. 

      Our Support Engineers will take a closer look and work with you directly to help resolve the issue as quickly as possible. Let us know if you need anything else in the meantime!