Forum Discussion
Auto-generate closed captions does not work in my Storyline 360. However, it works for my colleague
As the title says, this is a unique problem. The CC generation worked for me till yesterday. Now it does not. My colleague does not have this issue. I have restarted my laptop, the issue still persi...
Hello, did you ever find a solution or workaround to this? I am having the same thing happen now.
Hi MaryOConnell-21,
Good question! In Siddhi’s case, our Support team worked with her directly, and the issue was resolved on a later attempt. No specific bug was identified. Closed caption generation began working again, and the most likely cause was a temporary hiccup or project size affecting processing time.
A couple of tips that helped in her case:
- Larger media files can make CC generation take longer than expected.
- Be sure you’re working from your local hard drive, not a network or USB location: Create, Edit, and Publish on Your Local Hard Drive.
If the issue continues on your end, please feel free to open a support case. And if you’re comfortable sharing your Storyline file, our team can take a closer look.
