Forum Discussion
Auto-generate closed captions does not work in my Storyline 360. However, it works for my colleague
Hi MaryOConnell-21,
Good question! In Siddhi’s case, our Support team worked with her directly, and the issue was resolved on a later attempt. No specific bug was identified. Closed caption generation began working again, and the most likely cause was a temporary hiccup or project size affecting processing time.
A couple of tips that helped in her case:
- Larger media files can make CC generation take longer than expected.
- Be sure you’re working from your local hard drive, not a network or USB location: Create, Edit, and Publish on Your Local Hard Drive.
If the issue continues on your end, please feel free to open a support case. And if you’re comfortable sharing your Storyline file, our team can take a closer look.
Well, this issue has been challenging. Especially since I have taken over a project from a colleague.
Here are my findings, only after I have reinstalled Storyline, and still had the same issue of no AI generation of closed captions.
- Make sure there are no symbols in your MP3 file name.
- If there are any symbols, export the MP3 audio file and rename it with no symbols. I would also avoid spaces. I also suspect a super-long filename was stopping generation. For example, I also use 11labs, which names the file a ridiculous length. Here is an example:
ElevenLabs_2026-03-19T22_20_28_Voice_Character name_ivc_sp100_s50_sb75_se0_b_m2.mp3. The name is autogenerated and autodownloaded to downloads from 11labs. (Yes, my settings require all downloads to ask me where I want the file...but 11labs, for some reason, does not ask. I guess this is my next sleuthing mission.)
- Make sure your auto-generation on import is checked.
- Reimport the audio file, and your closed captions will generate.
Good luck, e-learning warriors!