Forum Discussion

santhoshsanthu's avatar
santhoshsanthu
Community Member
2 years ago

Auto log-out issue with the restricted SCORM package in the LMS

Hi Everyone,

We are facing a new issue in the SCORM file where the restricted version and free versions are behaving differently.  One of our clients is using Success Factor  LMS and they have uploaded both restricted and free versions to the LMS. The surprising factor is, the restricted version is getting logged out every 5 minutes automatically (auto exit), whereas the free version works without any issues. What could be the reason for this abnormality, kindly share your valuable input to overcome this issue.

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  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi santhosh,

    Thanks for reaching out!

    I'm not an expert with Success Factor, but if one version of the course works as expected and the other does not, it may be an issue specific to your LMS. One way to test this is with SCORM Cloud.

    If your course works properly in SCORM Cloud, it's likely a LMS-related issue. You can try enabling the LMS debug logs for your course to learn more about the behavior, or connect directly with your LMS administrator for further assistance.

    If you are able to replicate the behavior in SCORM Cloud, I'd like to connect you with our Support Engineers to take a closer look at what's going on!

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