Forum Discussion
Background Audio feature still playing on slide layers containing video
Really liking the new feature to add background audio. It is working great and the feature to stop while a video is playing is working, apart from when I have a slide with layers.
My Slide has s...
Hello Jackie (and any community members who view this thread in the future)! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.78.30680.0).
In this update, we have implemented a fix for:
- Background audio unexpectedly played when watching video content on a layer.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions on Update 78, please let us know in this thread or privately in a support case.
Have a great day!
I have the most updated version of Storyline installed, and this is still an issue for me. The background audio is not pausing for videos on Slide Layers. Unfortunately, the workarounds listed here are not an option for this particular project.
Hello Crystal,
Sorry to hear you're still running into this snag with the background audio; we're happy to help look into this for you. As initial troubleshooting, try running these steps to rule out an installation issue.
Would you be comfortable sharing the affected Storyline project if the behavior still happens? This could be a recurrence of the bug or another problem altogether. You can share it here or privately in a support case; we'll delete it when we're done testing!
