Forum Discussion

BrengreLITTY's avatar
BrengreLITTY
Community Member
7 years ago

Bad frames

Hi, How do I put a frame around a picture without having white erratic white spaces between the picture and the frame? https://360.articulate.com/review/content/4d020f2d-9fb9-40db-a7ca-ac77a291c...
storyline 360
EricSantos's avatar
EricSantos
Staff
3 years ago

Hi Alper,

Thanks for sharing the Storyline project! It helped a lot for us to understand the issue. I see the erratic white lines, so I went ahead and opened a Support case on your behalf so we can dig deeper into the problem. Please expect one of our talented Customer Support Engineers to reach out to you via email shortly.

Enjoy your weekend ahead!

  • JosieWentworth-'s avatar
    JosieWentworth-
    Community Member
    11 months ago

    Has there been a fix identified for this issue. I am still having a similar issue with SL 360 x 64 version 3.96.33825.0.

    • KellyAuner's avatar
      KellyAuner
      Staff
      11 months ago

      Hi, JosieWentworth-!

      Thanks for reaching out. This bug has since been resolved since the original post was made. I created a sample file with Storyline 360 Version 3.96.33815.0, that includes a framed image. I can see a white border on the top and left side of the image. Since I'm able to recreate this, I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email.