Forum Discussion

NedWhiteley's avatar
NedWhiteley
Community Member
7 years ago

Black Background Around Replay Videos

When I record a screencast directly from Storyline 360, irrespective of the dimensions of my recording area, I can always get it to seemlessly blend into a white background in Rise by using the Ligh...
Replay 360
storyline 360
Studio 360
JessicaKellerma's avatar
JessicaKellerma
Community Member
6 years ago

Hi there

I experienced the same/a similar issue this morning. Have I perhaps missed a setting, or is the bug still there?

What happened was I got a black area on the right and bottom of my recording after resizing the recording window. 

I found a work-around - I just kept the Replay recording window the size the default size it was when it opened and resized my window to fit in it. Just need to be careful to position the recording window so the recording controls are completely outside the recording window. Then all is good.

 

VinceScoma's avatar
VinceScoma
Community Member
6 years ago

Hi Jessica,

Thank you for reaching out! We are containing to investigate this issue further, but I will be adding your comments to our report so we can provide an update to this thread. 

I am glad to hear that you have found a workaround! I appreciate you sharing it with this thread as it will help others that come across this snag as well.

You are in the right place, and we'll be sure to provide an update as soon as we can!