Forum Discussion

NedWhiteley's avatar
NedWhiteley
Community Member
7 years ago

Black Background Around Replay Videos

When I record a screencast directly from Storyline 360, irrespective of the dimensions of my recording area, I can always get it to seemlessly blend into a white background in Rise by using the Ligh...
Replay 360
storyline 360
Studio 360
JodyPescod-9c70's avatar
JodyPescod-9c70
Community Member
2 years ago

Has this issue been looked into or resolved in another thread? I just got this for the first time yesterday. I've added a ton of videos to my projects over the past years and this is new. It is extremely ugly and I have been trying to find a work around.

I am working in Rise 360 and have not seen this until yesterday. I create the video using a custom scale of 1856x1080 and upload it to my course. As I was investigating, I found that the block size holding the video in Rise is 1920x1080. The difference between the the block size and the video creates the ugly black stripes on the sides of the video. If the background wasn't black and matched the background of the block, I would take that as a win. If there is a way to fix this or a work around, I'll gladly listen.

The only changes I am aware of is the current updates to Rise. 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Jody!

    Sorry to hear you've hit this snag with the videos in your Rise 360 lesson!

    I see that you've already opened a support case and connected with my colleague Matthew. Smart move! You're in excellent hands working one-on-one with him!

    We can continue troubleshooting through your support case to keep all information in one spot.