Forum Discussion
Black lines in video - FYI - solution found - this is an mp4 issue (not a Storyline problem)
If you are experiencing a black line (or lines) in your videos when exporting .mp4's here is the solution to resolve it. I traced the issue back to the mp4 standard that requires the dimensions ...
I also had this issue. I did update the video to have dimensions that are multiples of 8 and also removed the old video and put in a new one. In addition to this, I also did the following:
If the video is a few pixels past the edge of the viewing window, the black line appears as a border on the edge. When I moved the video up one pixel above the edge, the black line disappears.
I hope this solution works for anyone else having this issue.
I'm currently using Storyline version v3.87.32265.0
Hi Melanie,
Thanks for sharing this solution with the community!