Forum Discussion
Black screen at the 1st frame of a video in RISE 360
Hello, amazing RISE community. I've been trawling through the forums to find a solution for my problem. I turned a storyline file into a video export file and uploaded to RISE 360, only to find a ...
Hi Kim! Are you seeing a black screen with a play button on the video file you uploaded to Rise 360? If so, this is actually by design.
If you created the video from Storyline, you can try to check if the first frame of the video is all black. It could be a fade in animation or transition. Here's how to trim the video in Storyline.
If you continue to encounter the same issue, I'd suggest opening a case here so that our support team can take a closer look at what's happening.
