Forum Discussion

ahmed_mohamed's avatar
ahmed_mohamed
Community Member
16 days ago
Solved

Black screen appears inbetween layers

Hi guys,

 

I have created a slide with ~10 layers. Each layer contains a short video. Whenever I  go in-between each layer (apart from the first 3-4 layers which are seamless), an all-black screen pops up and stays there for 1 second before playing the video. This ruins the immersion and desired “smooth” effect that I was aiming to create in this course. Is there anything I can do to fix this?

 

I have attached a copy of the slide in review 360:

 

https://360.articulate.com/review/content/30378026-c8ab-49d9-b504-020986d46036/review

Additional info: each layer has a screen recording of the “morph” transition from PowerPoint, a cue point to pause the timeline, an arrow that resumes the timeline, and a small, rounded rectangle that will in future say something along the lines of “click on the arrow to continue”.


Any help would be useful,

 

Many Thanks,

 

Ahmed

  • ahmed_mohamed's avatar
    ahmed_mohamed
    15 days ago

    Hi Luciana, 

    Robby did indeed give me the solution to my problem.

    His solution was as follows:

    "Hi Ahmed,

    Thanks for waiting! Based on my review, you see a black screen when transitioning from one layer to another because the videos from Layer 3 onwards all have a black screen towards the end. If you play each video, you will see a few seconds in the latter part of the video, showing only a black screen. To fix the issue, you can trim the videos. Here's how:

    https://community.articulate.com/kb/user-guides/storyline-360-editing-videos/1148517#community-1148517-trim

    Alternatively, you can trim the videos outside of Storyline 360 and then reinsert them to the slides.

    Please let me know how it goes. I look forward to hearing back from you!

    Robby Cuengco"

  • Hello ahmed_mohamed

    I see that you've opened a support case and that you're working with my colleague Robby. You're in excellent hands! 

    We'll continue the conversation over in your case. 

    Have a great day! 

    • ahmed_mohamed's avatar
      ahmed_mohamed
      Community Member

      Hi Luciana, 

      Robby did indeed give me the solution to my problem.

      His solution was as follows:

      "Hi Ahmed,

      Thanks for waiting! Based on my review, you see a black screen when transitioning from one layer to another because the videos from Layer 3 onwards all have a black screen towards the end. If you play each video, you will see a few seconds in the latter part of the video, showing only a black screen. To fix the issue, you can trim the videos. Here's how:

      https://community.articulate.com/kb/user-guides/storyline-360-editing-videos/1148517#community-1148517-trim

      Alternatively, you can trim the videos outside of Storyline 360 and then reinsert them to the slides.

      Please let me know how it goes. I look forward to hearing back from you!

      Robby Cuengco"