Forum Discussion
Black screen appears inbetween layers
Hi Luciana,
Robby did indeed give me the solution to my problem.
His solution was as follows:
"Hi Ahmed,
Thanks for waiting! Based on my review, you see a black screen when transitioning from one layer to another because the videos from Layer 3 onwards all have a black screen towards the end. If you play each video, you will see a few seconds in the latter part of the video, showing only a black screen. To fix the issue, you can trim the videos. Here's how:
https://community.articulate.com/kb/user-guides/storyline-360-editing-videos/1148517#community-1148517-trim
Alternatively, you can trim the videos outside of Storyline 360 and then reinsert them to the slides.
Please let me know how it goes. I look forward to hearing back from you!
Robby Cuengco"
Hello ahmed_mohamed,
I see that you've opened a support case and that you're working with my colleague Robby. You're in excellent hands!
We'll continue the conversation over in your case.
Have a great day!
Hi Luciana,
Robby did indeed give me the solution to my problem.
His solution was as follows:
"Hi Ahmed,
Thanks for waiting! Based on my review, you see a black screen when transitioning from one layer to another because the videos from Layer 3 onwards all have a black screen towards the end. If you play each video, you will see a few seconds in the latter part of the video, showing only a black screen. To fix the issue, you can trim the videos. Here's how:
https://community.articulate.com/kb/user-guides/storyline-360-editing-videos/1148517#community-1148517-trim
Alternatively, you can trim the videos outside of Storyline 360 and then reinsert them to the slides.
Please let me know how it goes. I look forward to hearing back from you!
Robby Cuengco"