Hi,
\n
In my course, once learners have completed all sections, they are taken to an overall results slide.
\n
However, when selecting the next button to navigate to the overall results slide, a black buffering screen with 3 dots appears. This cannot be navigated away from and nothing loads in. It essentially breaks the course!
\n
This happens when previewing the course in storyline, as well as when published to Review360 and SCORM Cloud.
\n
Is there something on the final results slide causing this error?
\n
Attached is a screenshot and project file.
\n
Thanks
","kudosSumWeight":0,"postTime":"2023-08-08T01:05:48.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__ref":"Attachment:{\"id\":\"attachment:message969013AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/219775/1/buffering-before-final-slide.PNG\"}"}},{"__typename":"AttachmentEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDI","node":{"__ref":"Attachment:{\"id\":\"attachment:message969013AttachmentNumber2\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/219775/2/ESOL-SFL-UNIT6-L1-ver2.story\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:969013_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":56},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Hi,
\n
In my course, once learners have completed all sections, they are taken to an overall results slide.
\n
However, when selecting the next button to navigate to the overall results slide, a black buffering screen with 3 dots appears. This cannot be navigated away from and nothing loads in. It essentially breaks the course!
\n
This happens when previewing the course in storyline, as well as when published to Review360 and SCORM Cloud.
\n
Is there something on the final results slide causing this error?
\n
Attached is a screenshot and project file.
\n
Thanks
"},"Conversation:conversation:969013":{"__typename":"Conversation","id":"conversation:969013","solved":false,"topic":{"__ref":"ForumTopicMessage:message:969013"},"lastPostingActivityTime":"2023-09-21T09:42:22.000-07:00","lastPostTime":"2023-09-21T09:42:22.000-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:969013":{"__typename":"ModerationData","id":"moderation_data:969013","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message969013AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/219775/1/buffering-before-final-slide.PNG\"}":{"__typename":"Attachment","id":"attachment:message969013AttachmentNumber1","filename":"buffering-before-final-slide.PNG","filesize":53423,"contentType":"image/png","url":"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/219775/1/buffering-before-final-slide.PNG"},"Attachment:{\"id\":\"attachment:message969013AttachmentNumber2\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/219775/2/ESOL-SFL-UNIT6-L1-ver2.story\"}":{"__typename":"Attachment","id":"attachment:message969013AttachmentNumber2","filename":"ESOL-SFL-UNIT6-L1-ver2.story","filesize":19371685,"contentType":"application/octet-stream","url":"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/219775/2/ESOL-SFL-UNIT6-L1-ver2.story"},"Revision:revision:969013_1":{"__typename":"Revision","id":"revision:969013_1","lastEditTime":"2023-08-08T01:05:48.000-07:00"},"ForumReplyMessage:message:969022":{"__typename":"ForumReplyMessage","id":"message:969022","conversation":{"__ref":"Conversation:conversation:969013"},"author":{"__ref":"User:user:120422"},"revisionNum":1,"uid":969022,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Black screen with loading dots ","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:969022"},"parent":{"__ref":"ForumReplyMessage:message:969021"},"body":"Hi Tracy!
\n
I'm so glad to hear the solution Eric provided helped to resolve your issue with Results slides! Thanks for reaching out and sharing the steps you took. I'm sure other users discovering this thread with a similar issue will find this very useful!
\n
If you run into any trouble moving forward please let us know and we'd be happy to help. Have a great rest of your week!
","body@stringLength":"445","rawBody":"Hi Tracy!
\n
I'm so glad to hear the solution Eric provided helped to resolve your issue with Results slides! Thanks for reaching out and sharing the steps you took. I'm sure other users discovering this thread with a similar issue will find this very useful!
\n
If you run into any trouble moving forward please let us know and we'd be happy to help. Have a great rest of your week!
","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-09-21T09:42:22.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:969022_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":23},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1736411651175":{"__typename":"CachedAsset","id":"theme:customTheme1-1736411651175","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit Thanks Eric. This helped me too. I had used an old course/template to create a new one and when I got to the Results slide I was missing a few things and had a few not working.
1 - I had to ensure the quiz was tracking/scoring the correct \"new\" questions
\n
2 - I had to ensure my triggers were using the new quiz variables. To help with this I renamed the quiz (on the results slide, design, quiz settings, name.... the name here copies over to the built-in variable so it was easier to locate instead of results.scorepercent and results1.scorepercent. My new quiz name \"final_quiz\" came up in the variables list as final_quiz.scorepercent.)
3 - I had variables inserted on my slide \"here is the score you got\" and they were pointing to the old (template's) results.scorepercent instead of the new quiz (final_quiz.scorepercent) I had just created.
(hope that makes sense)
","body@stringLength":"994","rawBody":"Thanks Eric. This helped me too. I had used an old course/template to create a new one and when I got to the Results slide I was missing a few things and had a few not working.
1 - I had to ensure the quiz was tracking/scoring the correct \"new\" questions
\n
2 - I had to ensure my triggers were using the new quiz variables. To help with this I renamed the quiz (on the results slide, design, quiz settings, name.... the name here copies over to the built-in variable so it was easier to locate instead of results.scorepercent and results1.scorepercent. My new quiz name \"final_quiz\" came up in the variables list as final_quiz.scorepercent.)
3 - I had variables inserted on my slide \"here is the score you got\" and they were pointing to the old (template's) results.scorepercent instead of the new quiz (final_quiz.scorepercent) I had just created.
(hope that makes sense)
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