Forum Discussion
Blank preview and publish when using Adobe font
Hi there. I am using an Adobe font via Creative Cloud in a storyline project. Yesterday and for weeks, I had no issues with using this font in Storyline. Today, after updating the software, any file containing that font publishes and previews with an empty black screen.
I've uninstalled and reinstalled Storyline several times, and it's testing as working for a colleague in my organization.
Does anyone have any suggestions? A test file with the font is attached.
Welcome to E-Learning Heroes, Caitlyn! ⭐️
Thank you for sharing your file! I'm sorry to hear you've hit this snag, and we're here to help!
From here, I'd like one of our engineers to step in and help troubleshoot. I've opened a support case on your behalf, so we will review your file and reach out soon with the next step!
