Forum Discussion
Blank screen after update
Sure I have seen this mentioned in the forum before but I cannot locate it now (the search function is awful).
If I update my content and re-export it to SCORM, after updating the content on my LM...
A quick update for the folks who are subscribed to this conversation:
- A few months ago, we introduced a change to Rise that could cause content to lock up and display a blank page if two things were true:
- You had replaced a Rise course inside your LMS with a different Rise course (or even a duplicated copy of your original Rise course), and...
- A learner attempted to resume a course that had been suspended before replacing the course content.
We won't go into too much detail, but the crux of the problem was a suspend_data incompatibility between the two courses, and the result was a lock-up upon resume.
- We’ve fixed this problem, and today one of two things will happen:
- If you replace a Rise course inside your LMS with a revised version of the same Rise course, bookmarking will work as expected. Learners can suspend the course before the course is revised, and those same learners can resume the course after the revision.
- If you replace a Rise course inside your LMS with a different Rise course (or even a duplicated copy of your original Rise course), learners will not be able to resume the course where they suspended it before the revision. In this scenario, learners will return to the beginning of the course, but the content should never lock up.
Please let us know if you have any other trouble with this, and have a great day!
Hi Ashley,
I am experiencing the issue that you mentioned was fixed. My user who try to access a Rise file on our LMS that was updated get a blank screen. It seems the fix that was in place a year ago does not work any longer. Are you able to provide support on this issue?
Hi Nicole,
I’m sorry that you’re having some trouble here.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
