Forum Discussion
Blank screen after update
Sure I have seen this mentioned in the forum before but I cannot locate it now (the search function is awful).
If I update my content and re-export it to SCORM, after updating the content on my LM...
Hi,
We have the same problem. White page after updating the scorm on our LMS.
Cleaning suspend data is not an option.
Do you have an other solution?
Lieve
Hello, Lieve. Generally, when you update, or overwrite, existing course files in your LMS or web server, learners who previously started the course won't be able to resume where they left off. They'll start over at the first slide in the updated course. This behavior can vary based on how much you've edited the newest version.
We recommend clearing the suspend data because the new version may not understand the suspend data from the older version, and when that happens, you may see a blank screen. The only other option would be to upload the updated version as a new item in your LMS.
Hi,
Rise is the only tool that gives this problem.
I noticed that rise gives different numbers to each lesson when I make a new export. Does this cause the problem? If so, is this something that can be changed?Lieve
We don't have plans right now to make changes to how the suspend data works.
We can work with you to enable LMS debug mode in your project to find out what's happening to the communication with the LMS when you update your course, however. Feel free to connect with my team here. It would be helpful to include approximately when the original version was exported.
