Forum Discussion
Blank screen after update
Sure I have seen this mentioned in the forum before but I cannot locate it now (the search function is awful).
If I update my content and re-export it to SCORM, after updating the content on my LM...
I have started having this issue too. Learners that have completed the course are presented with a blank screen in Review mode in Moodle when accessing the same course after a SCORM swap. Can someone please advise the best approach for retaining a full course completion?
This is a big issue for us, as often it's a hyperlink that needs fixing in the Rise course but learners that are complete are being locked out of seeing their completed course and are forced to start a new attempt.
Hi Deb! If you delete a lesson in your course, then update the course in your LMS, some learners might see a blank page. However, it sounds like you only replaced a hyperlink and didn't delete any lessons.
Our team would love to help! Would you be able to share your original SCORM package and the updated SCORM package with our team? If that works for you, you can submit both files privately by opening a case. We'll compare the two files in our LMS testing environment and let you know what we find!
Hi Alyssa,
thanks, I've created a support ticket, case number 03294900 and attached the two scorm files.
Hi Alyssa! We have run into the same issue with a few of our Rise courses as well. I did manage to get a screen recording from a student regarding this issue and it is exactly as described above. Our user is utilizing an approved and updated browser but this is quite problematic for us from a customer service standpoint and creates an influx of support tickets; as others have mentioned above - this is not the first course we have seen this happen to. This appears to occur after replacing an updated SCORM in Moodle.
I am working on getting some more data with our most recent issue but it is almost exactly as described by other users above. We are also using Moodle and similar to other users above, we do not want to reset progress for our students. Does Articulate have a solution for this yet aside from deleting the activity and replacing it with the same SCORM?
As a note, SOMETIMES the issue seems to have been resolved by simply regenerating a SCORM and replacing it within the same activity in Moodle but this time this is not working and we have yet to see this work consistently.
Can you please advise?
Hi Jessi! I'm sorry to hear you're having the same problem. I understand resetting a user's progress may not be the best way for you. Would you mind opening a support case and attaching your exported/Scorm files so that we can look into your problem further? Our engineers would be more than happy to help!
