Forum Discussion
SheldonThomas
9 years agoCommunity Member
Blank Screens in Replay 360
One of my employees recorded a Replay 360 file where parts of the video are blank/black but then later in the file the video and audio appear. Any idea why this would happen?
AlyssaGomez
9 years agoStaff
Hi Sheldon,
A few troubleshooting steps that you may want to check if Replay is not behaving as expected:
- Verify that video hardware acceleration is enabled
- Check for updates on your video driver
- Repair Replay
- If the repair does not assist, try this
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