Forum Discussion
Blank Screens in Replay 360
One of my employees recorded a Replay 360 file where parts of the video are blank/black but then later in the file the video and audio appear. Any idea why this would happen?
Hi Chelsea,
I took a peek into Alejandro's case, and it looks like the issue was related to the virtual machine he was running for Windows.
Give the troubleshooting steps I recommended for Sheldon a try, and if you're still having problems, reach out to us here. The team is available 24/7 to assist!
Wow, thanks for the quick reply Alyssa!
I'm currently working directly on this PC, so I'm not sure if that's causing the problem in my case. I tried your suggestions above, and uninstalling and reinstalling has it working again so far for me.
