Forum Discussion
Blank Screens in Replay 360
One of my employees recorded a Replay 360 file where parts of the video are blank/black but then later in the file the video and audio appear. Any idea why this would happen?
Hi Joel, and welcome to the E-Learning Heroes community! ✨
I apologize for the issues you are having with your video in Replay 360, and thank you for sharing the troubleshooting steps you have tried.
To be clear: have you also attempted a repair of Replay 360?
If the repair doesn't help, feel free to open a support case with us so we can investigate further.