Forum Discussion
Block Templates not saving
I'm having an issue the last several days of not being able to copy and save template blocks to re-use, which is an issue for formatting and sharing information between courses. I can add the blocks to a new template as usual but when I save, even after I get a success message, when I go back into the templates screen and try to add the new block template, it shows that it is not loaded and processing. It seems to time out.
I am seeing this on multiple computers with different block types, even just saving a knowledge check.
Is anyone else seeing this issue or have a solution?
20 Replies
Hi there, Amy! If you're still having trouble, could you record a quick Peek screen recording of what you're seeing from your side? Then, please send that video to us by opening a case, and our Support Engineers will take a closer look at what's going on. They're ready to help!
Hi Amy
Ii have seen this a lot recently, it occurs mostly when you have two+ rise tabs open. close them all down and open the one you wish to copy, create your template and then go back into the one you want.
I know this is a pain because you want both open to expedite the process. I am sure this did not used to be a problem though!!
Gavin, I have no idea how you figured this out, and I'm glad you did! It worked perfectly - thank you for posting.
Thank you! I don't know for sure but that's a possible problem since I do tend to have several tabs open.
Hi Amy,
I'm not having any problems saving new Block Templates.
