Blurry text and images during preview

Hello, Jessica. Thanks for letting me know what you're seeing. We have an open issue with the desktop preview being blurry in Storyline 3 and with blurry published output in Google Chrome. Is Chrome where you're viewing your published output?

I'm going to add your discussion to our reports so we can keep you updated on these issues in this discussion.

I'm having this same issue. The image looks clear and crisp in SL 3, but when I preview it looks blurry and when I publish it looks blurry. I've tried a number of enhancements of the image, but they all go blurry when publishing.

Preview has been blurry every since I installed SL3 update 6 this week. Here's how bad it is:

Okay, it's a bit hard to tell when looking at this image reduced. But, even so, it's still possible to see the difference in Atsumi and in the image of the stopwatch.

FYI: The published screenshot was viewed in IE. If I open it with Chrome (at 100%), that looks blurry like Preview.

Thanks, Judy and Beth for reporting this. We're seeing some similar behavior in Storyline 3, and it matches what a few folks had run into in Storyline 360 as well. Luckily, we've reported this to our team, so we'll keep you posted here as soon as we have more details! 

We are having same issue... it seems like this had been a problem in earlier versions of Storyline, then was fixed and things looked sharp, but now they are back to soft. Thank you for working on this - it is pretty significant if users are viewing on a larger screen. 

Hi Natalie,

What version of Storyline are you using? 

Hello Storyline team, 

We are having the same issue about blurry images (screenshots) and we second Judy that the screenshots in published version are very blurry and if viewed in Chrome, it is also very blurry. We are also using the latest Storyline 3 update 6. 

Please report to the Dev team and get this fixed soon. 

Thanks. 

Hi Grace!

We're targeting to release a fix for the blurry images issue you're seeing in Chrome in the next update of Storyline 3. Stay tuned – we'll let you know when that fix is released!

Hi, I decided to add a comment here rather than create a new post. I found this discussion because I, too, am having issues with blurry text in Storyline 3 in preview and published versions.

Not sure if this will help or just add to the various permutations of the issue, but...

At least in my case, it seems that some of the text is blurry and some is not. At first I thought it was layers vs main timeline, but then I noticed that some layers also had perfectly sharp text and others not. So I started thinking about what was different, and realized that some text boxes were created by copy-pasting an entire text box to a new layer and others had been created new.

So I tested this and sure enough: if I copy a text box to a different layer or different slide, it will be blurry.  If I create a new text box, it will be crisp.

I was able to fix my blurry text by creating new text boxes, copying the text out of the duplicated text boxes and pasting it into the new ones. (I tried to use the format painter to re-apply at least some of the styling from the old text boxes, but of course it didn't get everything. Sigh...)

This is super tedious and inefficient as a workaround - but hopefully it may help you reproduce and troubleshoot the issue. For now I'm being careful not to copy text boxes for styling and my text is ok. 

I am struggling with the same issue. I am creating a guided training and the images on my workspace come out clear, but as soon as I hit preview, the words and images become blurry.