Forum Discussion
Bookmarking/Resume not working in CHROME
I have had a few client complaints come in stating that they exited their courses properly and therefore should have bookmarked, but it is starting the user at the beginning when it is re-launched. The common link here seems to be the browser being used.
This is NOT happening with everyone, or every course.
Courses are developed using SCORM 1.2, HTML5 output - Articulate Storyline 360, courses running on in house developed LMS.
1. Has anyone else run into issues with this?
2. How was it resolved?
Thank you in advance for your thoughts or ideas.
21 Replies
Hi, Madeline.
Thank you for reaching out!
Let me ask you a few questions to narrow down the issue:
- Which LMS are you using?
- You mentioned some users are having this issue. Do you know which browsers they are using? Are others able to resume the course?
Since this can be very specific to your scenario, I would encourage you to open a support case here, so we can take a closer look at your settings.
Dear Maria
Thanks for replying.
We are using Moodle .
Previously, I have one or two cases. This time round, there is one reporting. He is using goggle chrome. As he is user in india and the menu is restricted lock. Therefore the booking marking is not appear. He have to read all again
So far, I have no other report on this case. May I check, is google chrome having some issue on bookmarking?
Hi Madeline,
Thanks for the additional information.
- Are you able to replicate the issue the user is experiencing?
- I'm curious what version of Chrome they are currently using?
- We did have an issue specific to Chrome Version 83, but the current version is Version 89, which is what we currently support.
If you need our team to take a look, then with your permission, please share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
I am facing the same issue, bookmarking is not working for me as expected in Chrome and Edge but it is working as expected in Firefox.
Strange issue is it is working properly for few of my team members.Please let me know if I need to do any specific browser settings .
Hi Yogesh!
I'm happy to help. I've noticed an outdated browser version causes inconsistencies with bookmarking. Are you using the same version of Chrome and Edge as your team members?
Hello,
I found the issue related to MS Edge and Chrome browsers. This is an error that happens in the latest release in Chrome and MS Edge, and it impacts course tracking. I used to change the setting on Chrome and Edge which solved this issue (://flags/#allow-sync-xhr-in-page-dismissal). However, with the recent updates on both these browsers, this setting couldn't help anymore.
When you publish in scorm 2004, 3rd edition (which helps increase more suspend data), you need to add a "Resume button" on the top bar menu with an "Exit course" triggers. Whenever learners want to save their learning progress, they just click on that button and exit the course. Bookmarking will be resumed when they come back to the course.
Hope it could help!
A save SCORM data code can be added at the beginning of each slide to ensure access to bookmarks
exec javascript：
if(window.SCORM_CallLMSCommit){
window.SCORM_CallLMSCommit();
}
