Forum Discussion
Bug found on videos
I have produced a module that consist entirely of video animations. I have found that for each slide it will only play the video on every other slide. For a example if I have 10 slides with videos on each slide it will play video: 1,3,5,7,9.
In order to get round this problem I have had to have empty slides between each video slide. For example slide: 1, blank, 2, blank, 3, blank... etc
Please can this be fixed because it is a pain!
Note: This only seems to be an issue on iPads and iPhones, tested on Chrome and Safari on both devices.
Thanks
That’s not normal behavior. If you will attach your .story file here, somebody can look at it and help ease your pain.
Thanks, I am not able to share publicly unfortunately.
Hi Phil,
Since you are unable to share your file publicly, we recommend opening a support case with our support team here so our support engineers can take a look at your file and check what's happening. We'll delete it as soon as we're done troubleshooting!
small hint: you don't need to test with Chrome on iOS, because Chrome is just a GUI around Safari.
Unfortunately, all browser engines except Safari are currently banned on iOS and iPadOS
https://www.macrumors.com/2022/02/25/should-apple-ban-rival-browser-engines/
Support case submitted.
