Forum Discussion

CherylKent's avatar
CherylKent
Community Member
2 months ago
Solved

Button icon problem in storyline360

Hello, I am having a problem using icons on buttons in Storyline 360. The button looks OK in edit but when previewing the page the icon changes colour or moves alignment, covering text. Seems to be...
storyline 360
  • JudyNollet's avatar
    JudyNollet
    2 months ago

    Hard to tell just from looking at examples. Button icons have settings for alignment and color. Perhaps the settings didn't get properly assigned to all of the states? So check each state.

    If that's not the problem, well, then it's "unexpected behavior." In that case, I suggest you submit a case directly to the Articulate staff. You can do that here:  https://access.articulate.com/support/contact 

ReneeShen's avatar
ReneeShen
Community Member
12 days ago

May I know how the issue was resolved? I’m experiencing the exact same problem right now.

StevenBenassi's avatar
StevenBenassi
Staff
8 days ago

Hi ReneeShen​!

Sorry to hear that elements from your Storyline Slide are not playing back as expected!

I'm happy to help troubleshoot and have some follow-up questions to start:

  • Are you working with locally-stored story files? Authoring directly from a network or shared drive may introduce unexpected behavior such as this.
  • Have you tried performing a repair of your Storyline installation to see if that makes an improvement?
  • Are you seeing this behavior only when previewing your course, or does it occur in the published output as well?

 

Also, it looks like CherylKent​'s issue was file-specific. Do you mind uploading an example of the behavior you're seeing so we can take a closer look? Feel free to attach a copy of your .story file here in the discussion or privately through a support case.