Forum Discussion
Buttons with drop shadow not rendering correctly in Chrome.
Hi,
I've come across an issue with drop shadow buttons not rendering correctly.
When published and viewed in Chrome (87.0.4280.66) it looks like this:
But like this in Storyline:
I think this is a browser issue as looking back at previous courses that were published several months ago, the same issue is occurring in Chrome.
The buttons were rendering correctly at the time of publishing in September.
The same courses when viewed in MS Edge (44.18362.449.0), render correctly.
I first noticed the issue on Friday 19th Nov.
Until today I was using Storyline V3.43.22859, but have since updated to V.3.46.23620.
R.
- RobShaw-576b151Community Member
Any ideas?
Hello Rob!
Thank you for sharing those images! Here's what it looks like on my end using Chrome and Storyline 360 (Build 3.46.23620.0): Link
Which shadow are you using? I've tested this using the Outer style of the Shadow effect.
Lastly, if you'd like me to take a look at the project, please upload it using this link. I'll take a look and reply as soon as possible.
- RobShaw-576b151Community Member
These are my settings. I'm using a rounded corner shape as the button with an Outer offset bottom shadow.
Thanks for looking into this.
Strange that Edge is working for me but Chrome isn't.
R. - RobShaw-576b151Community Member
Lauren,
I've just uploaded a zip containing a sample of the button and published output.
R.
Hi Rob!
I received your file and replied to your case. Looking forward to investigating this further.
- RobShaw-576b151Community Member
For the benefit of others, it was determined that Chrome v87.0.4280.66 introduced the issue.
The issue wasn't present on Chrome v86.0.4240.198.
Articulate have logged this and created a bug report.
R.
- AdamZamczyk-e80Community Member
Hi, I noticed the same problems with shadows - using Chrome 87.0.4280.66
Hi Adam!
We've logged this as a bug where the shadows are not appearing the same in Chrome 87.0.4280.66. I've added this discussion to the report, so we'll return to this thread when we have an update to share.
- StevenWalsh-711Community Member
I'm having the same issue with all shadows, not just button shadows. When this is fixed, will I have to republish all courses that now look bad, or are you working with the developers at Google Chrome and hopefully they will update their software. This is a scary thought that Chrome can change and affect everything we've done.
- MakiWiering-eafCommunity Member
Hi! I'm glad to see this discussion--I wasn't sure if it was just my computer. I have the 87.0.4280.66 update and shadows have disappeared from a very large series we developed in Articulate Storyline 360. Standing by to know whether we need to republish or if Google Chrome can make a fix!