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ElenaBaryshe089's avatar
ElenaBaryshe089
Community Member
6 months ago

Can´t download any report from Reach 360

Hi, all. 
Not long ago we started using Reach 360 in our company and I tried to download any report on the courses that we already have. None were downloaded. Reach 360 is stuck on the processing stage for hours (but there only 1-2 users in each course) and then shows "Something went wrong " message. Someone else faced this problem?

Rise 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    6 months ago

    Hi Elena!

    Sorry to hear you've run into trouble when downloading reports from Reach 360!

    I see that you've opened a support case and connected with my teammate, Hazel. Smart move! It looks like Hazel just replied to your e-mail sharing additional troubleshooting steps to try.

    We can continue the conversation through your case to keep all information in one spot.

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