Forum Discussion

EllenFernandez-'s avatar
EllenFernandez-
Community Member
4 years ago

Can a Course Manager (vs Course Owner) upload an xlf?

Can a course manager upload an xlf or does it have to be the Course Owner?. I am a Course Manager trying to upload (like I usually do for courses where I am the owner) and it failed.   Same transl...
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hazelB's avatar
hazelB
Staff
4 years ago

Hi Ellen!

Just wanted to check if you made any changes to the course before uploading the XLF? If you did, then, it won't accept the XLF file because of the changes. If this is the case, you would need to export a new XLF file and use that for translation and upload it back to your Rise course.

If you didn't make any changes, and you're still having trouble, please open a case with us here,  so that our technical support engineers can take a closer look at it.

EllenFernandez-'s avatar
EllenFernandez-
Community Member
4 years ago

We are getting files redone and have submitted to the Translation Coordinator. This question is being asked by my Translations coordinator:

[cid:72d199db-04c2-4a31-9f18-a69417c2ec3d]

  • Renz_Sevilla's avatar
    Renz_Sevilla
    Staff
    4 years ago

    Hi Ellen! Thanks for letting us know. If you still continue to have trouble after you shared a fresh copy of the XLF file, please share a copy of the course and open a case with us here. Our support engineers can help get you sorted!