Forum Discussion

JonathanCruz-45's avatar
JonathanCruz-45
Community Member
6 years ago
Solved

Can I change a thumbnail on a video?

Right now it is showing a black screen, is there a way to add a thumbnail image from my video as the cover instead of a black screen?  
rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    17 days ago

    Hello everyone!

    I’m excited to share that we've released a new Rise 360 update that includes: 

     

    There’s nothing to install for web-based apps. New features and fixes are immediately available!

    Please let us know if you need any additional help! 

RuthMahoney-267's avatar
RuthMahoney-267
Community Member
6 years ago

Hi,

I am using Rise and have a black screen on 2 of the video uploads and a thumbnail or first screen displaying on the third video. I would like it to be consistent and have thumbnails start screens on all my videos uploaded into Rise. 

Have tried editing in Replay but it won't let me import the video says its not a recognised file format.

How can I set the video to show a start screen and not black please?

Thanks

Ruth