Forum Discussion

JonathanCruz-45's avatar
JonathanCruz-45
Community Member
6 years ago
Solved

Can I change a thumbnail on a video?

Right now it is showing a black screen, is there a way to add a thumbnail image from my video as the cover instead of a black screen?  
rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    21 days ago

    Hello everyone!

    I’m excited to share that we've released a new Rise 360 update that includes: 

     

    There’s nothing to install for web-based apps. New features and fixes are immediately available!

    Please let us know if you need any additional help! 

JohnTemples-7a5's avatar
JohnTemples-7a5
Community Member
5 years ago

The default rise video provides a beach image, so the capability seems to be there.  Why can't user's videos show the thumbnail cover image???

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    5 years ago

    Hi there, John. The default Rise video is showing the first frame of the video before the learner clicks to play. Is the first frame of your video not showing? We can have a look at your video file and see if we can make any recommendations. You can share it with us privately by clicking here if you'd like!