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Can I change a thumbnail on a video?
Right now it is showing a black screen, is there a way to add a thumbnail image from my video as the cover instead of a black screen?
Hello everyone!
I’m excited to share that we've released a new Rise 360 update that includes:
- Enhanced: Upload or generate a custom video thumbnail.
There’s nothing to install for web-based apps. New features and fixes are immediately available!
Please let us know if you need any additional help!
Hi Levon,
I've never had a problem with pixellated video content or thumbnails on Rise myself. By the sounds of it, if you're getting the correct image as your thumbnail, then that's half of the issue solved. Next is figuring out the cause behind this issue with pixellation.
Couple of things to look at if you haven't already:
- What resolution are your videos and thumbnail image?
- Low resolutions will run into this problem where they're being scaled up to fill the player window and there isn't enough pixels in the video to fill it properly. I'd avoid doing videos less than FHD (1920 x 1080 pixels) myself.
- HD (720p) can be useable, but you'll run into the pixellation issue far more often than with FHD content.
- What's the aspect ratio of the video/s?
- If you're using an aspect ratio other than 16:9, you might be running into the issue as noted above where it's being stretched in either or both x and y to fill the player window.
Kind regards.