Forum Discussion
Can I stop storyline reporting a score to the LMS?
Hi,
I have several courses developed in Storyline running on our LMS. They are all set to track using a quiz result, but because it seems to slow the assessments down a lot if we track using the result of an actual quiz, there is a final results page that does not track particular answers.
I have set the course to record as Complete/Incomplete.
But something odd happens when the course is live - most of the time, no score is recorded, and the LMS just says 'complete'. But about 10% of the time, the score is recorded as 0%, which is annoying people....
How can I stop this happening?
Heres what our LMS provider had to say:
it looks as though it IS the course that is reporting a 0% score at times. We're not sure why - the course developer would need to investigate their source files - but the course is at times sending "cmi.core.score.raw" = 0 and other times it is not.
So the LMS is functioning fine. Looks like the course provider will need to review the source files again to be sure,
Hi Rebecca,
You mentioned it only happens sometimes - do you know under what conditions? A particular browser the user accesses it through? When they resume the course after exiting? There was a known issue corrected in Update 3 about exiting a course and then resuming it the score may change to 0. We're currently on update 5 now, do you know what update you published the courses with?
Hi Ashley,
It seems to be random - it occasionally does it for me on my own computer, accross different courses, and different updates.
I noticed it happening ages ago, but didn't think it mattered that much as the user was still shown as having completed the course. However, we have recently changed the appearence of the LMS and it stands out more now, so people have noticed it and started complaining....
I am now using update 5, and it is still doing it. The score doesnt change to 0 - it will always be 0 because there are no questions associated with the results screen that tracks completion. I just dont want the LMS to show any score at all.
Hi Rebecca,
I'm not sure I'm following - only sometimes do you see a score of 0 in the LMS, even though there is no score reporting within your Storyline courses? If you're reporting based on a results slide, you may want to change the behavior to report on the number of slide viewed - but I also wanted to share this article on tracking and reporting within your LMS as they would be who I would defer to in regards to what is displaying and why within the LMS. If they're able to pinpoint something in your Storyline course, let us know.
Hi Ashely, I need to make sure the users have passed the assessment before the course is recorded as complete, so I can't do it on number of slides. And it slows the course down if I have any questions associated with my results slide. So I have a second results slide, right at the end of the course as the final slide, with no associated questions, and the course is set to use this results slide to track results. So I guess in theory, it ought to record a score of 0% every time, although I would much prefer it to report no score at all - just passed or incomplete. I really don't understand why it is only sending a score sometimes.
Hi Rebecca,
Is the final results slide tracking the first results slide, or just as a placeholder to submit the completion of the course as you don't want the users to see a score at all? Have you also tested your course at SCORM Cloud to see if this behavior is reproducible outside your LMS, as SCORM Cloud is an industry standard testing method for SCORM content. I think this will help narrow down the inconsistency of when it sends the score and also the mention that the course slows down if you have any questions associated with the results slide, as that last part sounds odd.
Hi Ashley,
The final results slide is just a placeholder, as everything slows down if I try to send a scrore to the LMS. I shall try and have a look at the SCORM Cloud to see if it still slows down. Will I also be able to teat what score it tries to sent to the LMS this way?
Regards,
Becky
Hi Rebecca,
Yes, please try it out at SCORM Cloud to see how it behaves there. Also if you'd like to see what information is being passed to your LMS and to SCORM Cloud, you could enable the LMS debug mode as described here. If everything works as expected at SCORM Cloud this will be information you could share with your LMS team.
I've also had this issue. In my case, I think I've narrowed it down to this:
- If I close my course using the web browsers close button, everything is fine - no score is sent
- If I close my course using my own close button, with an 'Exit course' trigger attached, a score of 0% is attached.
I've just raised a support ticket so I'll let you know how I get one.
Note - this is currently an issue for a client, because their LMS is showing a score of 0% and a Complete status, when not score should be recorded.
I should add, I've tested the above scenario on SCORM Cloud and Reload.
Hi Steven,
How did it behave at SCORM Cloud? Did you open up a support case with our Support engineers or your LMS team? If it was with our team can you share the case number so that i can follow along? If it was with your LMS team, please keep us posted on what they're able to determine.
