Forum Discussion

JackieL's avatar
JackieL
Community Member
8 years ago

Can no longer turn the video compression off with new Storyline 3 update...

I recently uploaded the most recent Storyline 3 updates. My published projects are now playing better within the browsers. However, now the customization setting is defauted to 'automatic'. In the p...
storyline 360
LanceB's avatar
LanceB
Community Member
6 years ago

My video is x264, Main and compressed with HandBrake.  I have tried all of these work arounds (deleting video and re-importing, importing into a new file, etc.) and it STILL has compression grayed out.  Video looks great before inserting into Storyline 360 - looks like crap after inserting into Storyline.  The only question I have, besides when is this going to be fixed, is where are the TEMP files that should be deleted?  I have deleted My Articulate Projects files but still no help. I need to publish 9 courses with these videos ASAP!  Someone please help!!!

LaurenDuvall's avatar
LaurenDuvall
Staff
6 years ago

Hi Carl!

I'd like our Support Engineers to troubleshoot this issue with you! Since our Support team is available 24/7, submitting a case is the quickest way to find help. Please use the link below to upload your project. We'll let you know as soon as we receive the file and will reply with our findings.