Forum Discussion

JackieL's avatar
JackieL
Community Member
8 years ago

Can no longer turn the video compression off with new Storyline 3 update...

I recently uploaded the most recent Storyline 3 updates. My published projects are now playing better within the browsers. However, now the customization setting is defauted to 'automatic'. In the p...
storyline 360
YeseniaArroyo-6's avatar
YeseniaArroyo-6
Community Member
5 years ago

I've had this issue for over a year sporadically and seemingly without reason like many on here, but I use Camtasia to produce my videos so thought I'd share what just worked for me after struggling for the past 2 days to get this done. 

Storyline 3 File: 

  • My course has a story size of 720 X 405

Original Video (Showing compression error): 

  • Camtasia settings when publishing show the following: 
    • MP4 file
    • Embed Size: 852 X 480 
    • Video Size: 1280 X 720
    • H.264 profile: Baseline

New Video (Without compression error): 

  • Camtasia settings when publishing show the following:
    • MP4 file
    • Embed Size: 720 X 406
    • Video Size: 1280 X 720
    • H.264 profile: Main

After republishing the video with the new settings all I did was remove the original video file that wouldn't let me adjust compression and imported the new file and I was immediately able to change compression from "Automatic" to "None". 

I don't have any true understanding as to why this worked as I'm used to using default settings when I publish. My theory is that the embed size was larger than the Story size which is why it wouldn't let me get by without compressing. 

Hope this helps anyone using Camtasia. I'd be curious to know if changing publishing settings like embed size to match story size works for anyone else using other programs. 

  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    5 years ago

    Thanks, Yesenia for sharing those details. I'm glad to hear it resolves the situation for you and I hope it helps others.

    Our team continues to investigate an earlier issue reported here where the video compression setting disappears when you edit a video by swapping for a new one. We'll keep folks posted on the status of that as we have updates! 

  • RyanBrown-62e7e's avatar
    RyanBrown-62e7e
    Community Member
    4 years ago

    I have found this to be inconvenient for a while and finally did some real digging.

    In Camtasia I was publishing to Base and it was not working. My embed size in Camtasia was smaller but my video size was bigger than the story size.

    I followed some of the tips in Yesenia's post including:

    1.) Make sure embed size is smaller than storyline size

    2.) Make sure video size was not larger than storyline size (I set it to be equal to)

    3.) Published as Main in Camtasia

    This combination of changes 1, 2, and 3 allowed the infamous Compression drop down to un-grey and let me change it to None