Forum Discussion

JosKoolmees's avatar
JosKoolmees
Community Member
5 years ago

Can someone please help me with a text export? I get a error everytime..

Hello, can somebody please help me out with the exporting of my text from Articulate Storyline to Word? I'm getting a constant error of the RPC-server is not available.

storyline 360
  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    5 years ago

    Hello Jos and welcome to E-Learning Heroes :)

    We'd be happy to take a look.

    With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

  • JohnMcNichol-f7's avatar
    JohnMcNichol-f7
    Community Member
    5 years ago

    Hi Jos,

    Did you get this resolved? I am having the same error when I try to publish a translation document.

    Thanks

    John

  • KimmoOksanen-f9's avatar
    KimmoOksanen-f9
    Community Member
    5 years ago

    Hi, have you find any solution to this issue. We are facing the same thing now...

    Thanks, Kimmo

  • RenGomez's avatar
    RenGomez
    Staff
    5 years ago

    Hi Kimmo,

    I'm sorry you're running into this as well, but good call to open a case! I see my teammate, Cleo, is reviewing your files and will get back to as soon as he's done testing. 

    You're in great hands, be on the lookout for a response soon!

  • LabrieMarc's avatar
    LabrieMarc
    Community Member
    5 years ago

    Hi, we got the same error message coming from one of our files today, do you have some news about this issue?

  • KatieRiggio's avatar
    KatieRiggio
    Staff
    5 years ago

    Greetings, Équipe Production HumEng team!

    Thanks for sharing your file with our Support team. I'm replying publicly so we can share insight with others who see this error and land on this discussion!

    • Issue: We found that exporting to Word can fail due to numerous slides/text-heavy content in Storyline 360.
    • Workaround: For now, you can:
      1. Split the project into multiple parts by doing a Save As on the original .story file to reduce the number of slides.
      2. Export and translate the translation documents and then import them into the original .story file.

    I'm sorry for the trouble, and will keep everyone updated on any changes!

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    5 years ago

    Hi Gillian,

    Are you getting the error: "Exception has been thrown by the target of an invocation"?

    If so, we are still investigating and the solution that Katie shared above still holds the workarounds we have listed. This conversation is linked to the report so that we can share updates with you here.

    • JennyMatteson-7's avatar
      JennyMatteson-7
      Community Member
      4 years ago

      Please add me to the list- I have been getting both errors, the RPC Server connection error and the "Exception has been thrown by the target..." error. 

      We have some older technical courses that we need to translate. Newer ones seem to work better than older ones and we can't figure out the threshold of the problem. 

      In the meantime we will try the workarounds.

      Best Regards,

      Jenny Matteson

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    4 years ago

    Hi everyone!

    Today we released Storyline 360 (Build 3.49.24347.0), which includes Enhanced Word Translation!

    This feature fixes the issue where the error, 'Exception has been thrown by the target of an invocation' appeared when exporting a text-heavy Storyline 360 file to Word. 

    To take advantage of this new feature and other fixes, make sure to update Storyline 360 in the Articulate 360 Desktop App. Here are the steps!

Related Content