Forum Discussion

dimitrasiala862's avatar
dimitrasiala862
Community Member
6 years ago

Can you change the image on an Articulate Rise 360 Template

Is it possible to change the graphic on the templates that are provided for Rise 360?
rise 360
SofaZamudioDeHo's avatar
SofaZamudioDeHo
Community Member
3 years ago

Hi team,

I'm trying to upload an image in RISE 360 and the page gave me this error: An unknown error occured.

Help me please!

Thanks :)

  • KarlMuller's avatar
    KarlMuller
    Community Member
    3 years ago

    Hi Sofia,

    What file type are you using?

    What is the size of the file?

    Is the file name very long?

    Are there any special characters in the file name?

  • LeaSAgato's avatar
    LeaSAgato
    Staff
    3 years ago

    Hi Sofia! I'm sorry to hear you're getting an error when you try to upload your file. Can you try clearing your browser cache? Once you've cleared your browser cach, upload your image again. Can you also let us know if you're seeing the same error when you upload a different image file? Thanks!