Forum Discussion
Can you change the image on an Articulate Rise 360 Template
Hi Karl and Lea,
Thanks for your support. Regarding your questions I just clear my browser cache and didn't work. I have been trying to upload different images (with different sizes) and files (png, jpg, jpge) without success. Do you know if the image has to have a specific format and size?
Thanks in advance!
Hi Sofia! Rise 360 can accept most file formats, so you have plenty of options to choose from.
With that in mind, I'd like to ask you a few questions to further isolate the issue:
1. Which block are you uploading your images to?
2. Does the issue occur regardless of the image file type you upload in Rise?
3. Is the image file name long or does it contain any special characters?
4. Are the images saved locally on your machine or is it in a removable or shared drive?
If you continue to encounter issues regardless of the image file type or lesson block, I would suggest opening a support case here and sharing your file(s) with our support engineers for further troubleshooting.