Forum Discussion
Cannot access a closed stream
Hello Kerstin,
I'm sorry to hear you're also having this problem. Do you also get this error message after adding a video? Please confirm if removing the video will allow you to save your project file.
If the issue persists, would you be willing to share your Storyline file with us so we can run some tests on our end? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing.
Hello Eric,
thank you for your response. The problem persists even if triggers, pictures or videos are removed. I also get the error message "There are not enough memory resources available to process this command."
However, there are enough memory resources free on my device.
My colleague can open, edit and save the file without any problems.
Best, Kerstin
Hi KerstinSchaferl,
Thanks for the update. I'd like to have our support engineers take a closer look at this for you. I've gone ahead and opened a support case on your behalf.
We'll continue the conversation over in your case.
Have a great start to your day!
Hello LucianaPiazza and Articulate team,
I am having the same issue as described by KerstinSchaferl and erincosgrove . I am unable to save my work even when renaming or relocating the file, or after importing the slides to a new project. I continue to receive the error message "The project file could not be saved. Can not access a closed Stream."
This has been happening frequently and has cost me many hours of time in lost work and troubleshooting with my company's IT team. I am using Storyline in a virtual environment (Microsoft Remote Desktop), because I am a Mac user.
Please, please, if there is anything you can do to help me resolve this issue, I would really appreciate it. I am at my wit's end here! :(Hi ChelseaRaflo-ea!
Sorry to hear you're having trouble saving a Storyline file! I understand how frustrating that can be!
Smart move on opening a support case. I see that you're working directly with my teammate John Carlo, who just replied to your e-mail with insight and follow-up questions. We can continue troubleshooting through your case to keep all information in one spot.
