Forum Discussion
Cannot access a closed stream
Hello,
I am able to save my project file fine until I add a video. Then I try to save and get the error Cannot access a closed stream and am unable to save the project file. If I delete the video,...
Hello Kerstin,
I'm sorry to hear you're also having this problem. Do you also get this error message after adding a video? Please confirm if removing the video will allow you to save your project file.
If the issue persists, would you be willing to share your Storyline file with us so we can run some tests on our end? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing.
Hello Eric,
thank you for your response. The problem persists even if triggers, pictures or videos are removed. I also get the error message "There are not enough memory resources available to process this command."
However, there are enough memory resources free on my device.
My colleague can open, edit and save the file without any problems.
Best, Kerstin
Hi KerstinSchaferl,
Thanks for the update. I'd like to have our support engineers take a closer look at this for you. I've gone ahead and opened a support case on your behalf.
We'll continue the conversation over in your case.
Have a great start to your day!
