Forum Discussion

CherylGriffith's avatar
CherylGriffith
Community Member
7 months ago

Cannot access Rise 360 since 3:07 pm EST

Is the site down? I have not been able to access Rise using my desktop app or online since 3:07 pm EST. I have projects to work on. I'm only 2/12 projects to complete. Keep getting the 504 Gateway Time-out msg. 

I've contacted a colleague and he is receiving the same error msg.

Rise 360
  • EricSantos's avatar
    EricSantos
    7 months ago

    Hello everyone,

    We appreciate your patience as we work on a resolution. Articulate web pages, including Rise 360, are now working normally.

    If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!

  • JamesBirks-ad78's avatar
    JamesBirks-ad78
    Community Member
    7 months ago

    Same here - tried multiple browsers, clearing cache and cookies - only impacting the Rise site https://360.articulate.com/rise it appears.

    If i try to access Rise through the main articulate site after signing in it appears that it doesn't recognize that handshake and returns a "Hmmm..." screen that says to clear browser cache.

    My colleagues are reporting the same issue.

  • EricSantos's avatar
    EricSantos
    Staff
    7 months ago

    Hi everyone,

    I’m so sorry for the trouble! Rise 360 and other Articulate products have experienced some technical issues recently, and our team has identified the issue. 

    We’re pushing out a fix and will be monitoring it. We’ll continue to share updates on our status page, articulatestatus.com, and you can subscribe there to stay informed! Once we’re back up and running fully, we’ll also share an update within E-Learning Heroes as well.

  • EricSantos's avatar
    EricSantos
    Staff
    7 months ago

    Hello everyone,

    We appreciate your patience as we work on a resolution. Articulate web pages, including Rise 360, are now working normally.

    If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!

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