Forum Discussion
Cannot download characters
Having an issue with downloading characters. I get an orange circle with an exclamation mark in the middle. I researched this and it has something to do with not being connected to articulate 360. N...
Hi, Darrell.
Thank you for reaching out!
I'm sorry to hear you're having trouble downloading characters from the content library.
Please take a look at the article below, and let's start by checking the network endpoints and ports listed here (you might need to ask your IT Department for help):
If you are still having problems after adding those to your allow list, I encourage you to open a support case with our engineers so we can see what's going on.