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YolandaWang-e19's avatar
YolandaWang-e19
Community Member
2 years ago

Cannot download photos and illustrations from Content Library360

Hello,  Does anyone have the similar experience? How to solve it?  Characters, icons and videos: no issue Photos/illustrations: Some images are ok but some don't. An error message appears: ...
storyline 360
KellyAuner's avatar
KellyAuner
Staff
12 months ago

Hi Yolanda,

I'm happy to jump in here!

You may see this error message you reported when not all domains have been added to your allowlist, so checking that the network endpoints are enabled is a great first step! If this doesn't resolve the issue, please let us know and we'll be happy to troubleshoot further!

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