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SharriaMaked101's avatar
SharriaMaked101
Community Member
2 years ago

cannot get animated characters to download

Hi, I am unable to get the animated characters to download.  I have clicked on the download button, however, when I select to pull into project they don't appear.  In a nutshell what am I doing wrong?

  • Hi Sharria,

    Thanks for reaching out! I understand you are having an issue with loading characters into your project. I see you've opened a support case and are working with John Carlo. You are in good hands! If you have any questions about the case, please respond within the case via email.