Forum Discussion
MariaWulf
10 months agoCommunity Member
Cannot Import New Audio File
I'm working on a Storyline project with audio. I am trying to import different files but the program keeps defaulting to the original file I imported no matter what I do. The original file I used wa...
BenjaminWalsh-7
9 months agoCommunity Member
I'm having the same issues. I tried replacing an audio file (.mp3 format) and it didn't take.
I removed the audio, and tried importing new audio, and again it didn't take. I tried rolling back to the November 2023 release, but that didn't work either.
What's going on?
- StevenBenassi9 months agoStaff
Hi Benjamin!
Sorry to hear you've also run into this setback!
I noticed that you've opened a support case as well. Smart move! It looks like my colleague Dexter is handling your case and replied to your e-mail with insight into this behavior.
If you have any follow-up questions, feel free to reply to Dexter through your case!