Forum Discussion
Cannot Open 360 Degree Image Editor
Hi everyone,
I have some great news to share. We just released another update for Storyline 360. In Update 127, we've included important fixes and new features. One of the bugs we've fixed is:
Inserting, editing, or adding hotspots to 360° images caused errors while authoring, and 360° images caused courses to freeze on iOS.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
DorotaLangner, CarlFink1, ShannonMcPage, Daryl, appreciate everyone's patience while we tracked this down, and Carl, to your questions, this confirms it was a regression introduced in a recent build rather than anything OneDrive or file-path related, so no need to keep working around it once you're updated.
Please let me know if you need additional help.
The issue you are experiencing with the 360-degree image editor freezing is likely caused by file path corruption or sync conflicts from OneDrive, even if you copied the files locally afterward. Storyline tightly binds asset references within the project package, and cloud-sync interruptions can corrupt the internal pointers required to render the 360-degree environment. To fix this, move your entire project folder completely out of OneDrive into a local directory (such as C:\MyProjects), create a brand-new Storyline project file, and use Import to bring in your existing slides rather than opening the old file.
stephen41diaz, the thing is, my company maps the entire c:\Users folder of the computer to OneDrive.
That means the problem can really only be fixed at Articulate's end.
Also, why would that only affect 360 images, why only on September releases (but August releases can open the exact same Storyline file), and why both me and DorotaLangner simultaneously?