Forum Discussion
Cannot Set Initial Position For Mouse Cursor
Hello,
I am inserting a pointer into my slide, but each time I try this the pointer defaults to the center of the screen. When I try to set the path the dashed line gets even shorter. The "Enter From" option is disabled so I cannot use that option.
Has anyone else run into this issue before?
Hi Jeff
which version of SL are you using? I have tried in both and it works for me. Do you want to upload your slide?
I have the same problem. "Enter from" is disabled, and the mouse pointer is displayed when the timeline starts with that checkbox unselected. It should show up after 9 seconds.
Version 150.505 of Storyline 2.
Hi Raquel!
I do not seem to be having any difficulty with this functionality. Please be sure that you are working locally and I would advise that you update to the latest version of Storyline 2, which is Update 5.
Hi Leslie,
I am working locally and running update 5 already, thank you anyways.
It does only happen in one particular slide -but it's not the first time that I have experienced it.
I see that it's not a documented/common bug.
So, if you try the same thing on another slide, it works for you? Let me know if we need to look further into it.
I had the same problem and i saw that it happens working on a duplicated slide in which an instance of mouse was previously used.
Hope it helps.
Hi, Eugenio -- Many thanks for sharing your observation! As this thread is somewhat dated and some of the participants may no longer be subscribed, you are certainly welcome to reach out to individuals directly using the 'Contact Me' link on their profile pages to ensure they receive your message. :)
I just got Storyline 2 (not very happy with it either). I waited to upgrade till I finished a huge project I was working on. Good call there - I fear this new version would have toasted 2 years of work. Anyway I'm done venting.
Same issue Mouse Curser Enter From is disabled. This is possibly due to a recorded screen I am trying to adjust the mouse path on. I deleted and added the mouse a few times to no avail and rebooted too.
Hi, Mark and Eugenio -- So sorry to hear of the issues you are experiencing, and if you would like for our Support Engineers to take a more in-depth look at the behavior you seeing, you are welcome to use this form to submit a case for review. I will be on the lookout for your tickets to share relevant updates here in the thread for others who may benefit.
Hi, Mark -- I see that your case, #00724656, has been received in our ticketing system. You will be hearing from one of our Engineers via the email address we have on file for you as soon as they have had the opportunity to review your case!
I also wanted to note in case you weren't aware, that when you reply to a forum thread via email, your signature details are displayed publicly over here in the thread. If you would like to remove that information, all you would need to do is hit the EDIT button underneath the replies where it appears. :)
Thank you for the heads up.
