Forum Discussion

CarmieBoutin-d4's avatar
CarmieBoutin-d4
Community Member
11 months ago

Cannot upload video file - mp4

Hi - I'm trying to upload an mp4 video to a Rise course.  It's 2.86GB. 1920x1080. I keep getting an error.
rise 360
NinaDevincent-8's avatar
NinaDevincent-8
Community Member
10 days ago

Hi,

I have the exact same problem with Rise. The naming is correct, it is under 1GB, but Rise shows me an error message when I try to upload it.
Did you find the answer to this problem?

Thanks,
Nina 

  • EricSantos's avatar
    EricSantos
    Staff
    7 days ago

    Hello Nina,

    Sorry to hear about the error message you received when uploading your video to Rise 360. I'm happy to help!

    I looked up Carmie's case, and it's possibly network-related, as one of her coworkers was able to upload the same video. I recommend using a different network when uploading your video to see if it helps.

    If the problem persists, you may re-encode your video using Handbrake before uploading it to Rise. This step is helpful when the problem is video-related. We can also assist with the re-encoding if you prefer. You can upload the video to Amazon S3 or Google Drive and share the link here or privately in a support case.

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