Forum Discussion

CarmieBoutin-d4

Community Member

10 months ago

Cannot upload video file - mp4

Hi - I'm trying to upload an mp4 video to a Rise course. It's 2.86GB. 1920x1080. I keep getting an error.

CarmieBoutin-d4

Community Member

10 months ago

I've cleared my cache, tried a different browser, different PC. No luck. The file name has no special characters, spaces, etc. Just 5 letters.

JoseTansengco
Staff
10 months ago
Hi Carmie,

Sorry to hear that you ran into this snag. The maximum file size for a video that you can upload to Rise 360 is 5 GB, so file size shouldn't be an issue. One troubleshooting step that you can do is to re-encode your video using a tool called Handbrake. Here's a helpful video with instructions on how to use the tool.

If re-encoding your video doesn't work, would you be willing to share a copy of your video file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
- CarmieBoutin-d4
  Community Member
  10 months ago
  Hi Jose,
  
  I opened a case Friday and am working with Articulate support.
  
  Thanks,
  
  Carmie Boutin, Senior Instructional Designer
  | 978.502.1925 | www.appian.com | Carmie.Boutin@appian.com