Forum Discussion
Can't download Video from Review for LMS issue
We regularly use Review to create simple SCORM 1.2 packages on videos - so we upload the video to Review and then export it as SCORM 1.2. For some reason today, when I do the "Export to LMS" to e...
Hello, thanks for letting us know about the problem. We've identified and deployed a fix for this. The Export to LMS function for videos uploaded to Review 360 should be working now. Terribly sorry for the inconvenience!
I am currently experiencing the same issue. The file attempts to download multiple times and then fails. Here are two examples using Edge and Chrome.
https://360.articulate.com/review/content/c854faa5-a1f3-4496-877e-f030a92f215e/review
https://360.articulate.com/review/content/06e5207d-7e1f-42ef-8f52-8f2af46f8752/review
Please let me know if I should submit a support ticket.
Hi Travis!
Thank you for sharing the screen recordings! Sorry to hear you've hit this snag!
Testing the behavior on my end (in Chrome), exporting a Peek video to LMS (SCORM 1.2) from Review 360 worked without issues.
To clarify, does the failure to download occur across multiple zip packages or is it specific to one? If it's just one, would you be comfortable sharing a copy so we can take a closer look? Feel free to upload it here in the discussion or share it privately through a support case.
We'll delete it from our system as soon as we finish troubleshooting!
